At Zimexan, we understand that sometimes plans change, and you may need to cancel your order. We strive to make this process as convenient and hassle-free as possible. Please refer to our cancellation policy outlined below for more information.
Cancellation Timeframe
You have a window of 24 hours from the time of order placement to cancel your order. If you wish to cancel your order after this timeframe, kindly contact us at [email protected] as soon as possible. While we will make every effort to accommodate your request, we cannot guarantee that your order can be canceled.
Processing And Shipping Time
Typically, orders take 2-4 business days to process and 3-6 business days to ship. If your order has already been processed or shipped, it is no longer eligible for cancellation.
Refunds
If your order is successfully canceled, we will initiate your refund within 10 business days. The refund will be issued to the original form of payment used during the purchase.
Contact Us
If you need to cancel your order or have any questions, please reach out to us at [email protected]. Our customer service team is available Monday through Saturday and will respond to your inquiries promptly and efficiently.